FirstStop is an independent, free service offering advice and information to older people, their families and carers about housing and care options in later life. It is led by the charity Elderly Accommodation Counsel (EAC) in partnership with other national and local organisations and funded by the Department for Communities and Local Government (DCLG). FirstStop delivers information and advice through a national telephone helpline and website. FirstStop has also seed-funded a number of local information and advice services which aim to raise the profile of housing options for older people in their area and to provide a face to face case work service to older people.
Improving housing outcomes: the value of advice and support for vulnerable older people
Improving housing outcomes: the value of advice and support for vulnerable older people - Read More…
FirstStop local partners: costs and potential savings to public budgets of client casework 2014
FirstStop Evaluation: Report on progress of the funded local partners 2013/14
FirstStop Evaluation: Report on progress of the funded local partners 2013/14 - Read More…
Making informed decisions on housing options: the value of advice and support for older people
Analysis of FirstStop local partner client case studies: Did clients benefit long term from the housing options support they received?
Evaluation of the FirstStop information and advice initiative for older people: findings 2011/2012
Evaluation of the FirstStop information and advice service for older people, their families and carers
Evaluation of the FirstStop information and advice service for older people, their families and carers - summary report
Evaluation of FirstStop: Phase 2 Reports
Presentation of FirstStop evaluation research findings
Presentation of FirstStop evaluation research findings - Read More…