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The Managing Money Better (MMB) project provided money management information and advice through the FirstStop information and advice service for older people, their families and carers through its website, national telephone advice line and its existing network of local partners and peer to peer services, delivering face to face information and advice on housing, care and money options. It was an integrated part of the housing and care options support service offered by FirstStop. The project aimed to reach more vulnerable older people, particularly by providing money advice as a key element of housing and care options advice and support. Dr Gemma Burgess evaluated the MMB project to analyse the outcomes for vulnerable older people using the service.

The research revealed that through face to face casework, older people have been empowered to make informed decisions, have gained greater knowledge of the options available and have been supported in appraising these options effectively. The feedback from clients is very positive.

Positive client outcomes include older people being informed to make appropriate choices, reduced anxiety and better knowledge of options. Through the support provided by case workers, the quality of life of older people who have used the service has been improved.

Publication Date

15th June 2014