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Cambridge Centre for Housing & Planning Research

 

A comprehensive information and advice service enabling older people to better plan ahead for their future housing and care needs is a key requirement if Britain is to cope successfully with its ageing society. The evaluation of FirstStop shows how it is helping older people to make difficult decisions about their housing and care.

The reports present the 2011/12 findings from an ongoing evaluation by the Cambridge Centre for Housing and Planning Research, which is analysing and informing the development of the FirstStop service. The new initiative aims to provide older people, their families and carers with a one-stop shop for advice on issues like home improvements and care. Users can call on a freephone number, or visit a website, to obtain independent, impartial information and advice on housing, care options, their rights and financial support. FirstStop also provides face to face advice and assistance locally e.g. helping older people to move to a more suitable home.


 

Authors

Dr Gemma Burgess

Professor Christine Whitehead

Daniel Banks

Publication Date

1st January 2013

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