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Dr Sabina Maslova's report provides important insights into the role that post-occupancy evaluation (POE) and customer experience play in the social housing sector. It explores the feedback loop from the residents of occupied homes that were built with MMC through to the housebuilding supply chain, and examines the barriers to effective POE that would otherwise inform the design and construction of future homes.

The report calls for cross-functional teams to drive the transition to effective POE and for greater collaboration across the industry.

Publication Date

February 2022