skip to content

This paper by Phoebe Stirling and Gemma Burgess asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision. 

In-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Qualitative thematic analysis revealed discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concluded that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision. The authors concluded that new, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices, and as such may have distinct and under-researched organisational and ethical implications.

Stirling, P. and Burgess, G. (2021), The promises and the reality of smart, digital telecare in England. Housing, Care and Support, Vol. 24, 2.



Phoebe Stirling

Gemma Burgess

Publication Date

October 2021