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This research project is evaluating the FirstStop information and advice service for older people, their families and carers that is funded partly by Communities and Local Government (CLG) and the Big Lottery Fund (BLF).

Dr Gemma Burgess presented findings from the evaluation of the FirstStop information and advice service for older people at a series of conferences organised by Care & Repair. The conferences, ‘In our own hands: Improving information and advice for later life decision making’ were attended by...

The reports present the findings from an ongoing evaluation by the Cambridge Centre for Housing and Planning Research, which is analysing and informing the development of the FirstStop service. The new initiative aims to provide older people, their families and carers with a one-stop shop for...

A summary of the evaluation to 2012 was published, showing the continued success of the service. It was included as an insert in the 26th April issue of The House parliamentary magazine which is sent to all MPs and Peers.

FirstStop is an initiative intended to explore ways and means of expanding the accessibility and reach of good quality information and advice (I&A) for older people, their families and carers around housing and care issues. Its value framework is about empowering older people to make informed...

Complete list of latest publications and presentations (published in the last year), with the most recent at the top.

A comprehensive information and advice service enabling older people to better plan ahead for their future housing and care needs is a key requirement if Britain is to cope successfully with its ageing society. The evaluation of FirstStop shows how it is helping older people to make difficult...

FirstStop Advice is an independent, free service offering advice and information for older people, their families and carers about housing and care options in later life funded by the Department for Communities and Local Government (DCLG). It is led by the charity Elderly Accommodation Counsel (EAC...

Making informed decisions on housing options: the value of advice and support for older people – paper presented at the ENHR Conference in Tarragona by Dr Gemma Burgess and Dr Nicky Morrison.