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The research revealed that through face to face casework, older people have been empowered to make informed decisions, have gained greater knowledge of the options available and have been supported in appraising these options effectively. The feedback from clients is very positive.

Positive client outcomes include older people being informed to make appropriate choices, reduced anxiety and better knowledge of options. Through the support provided by case workers, the quality of life of older people who have used the service has been improved.