The reports present the 2011/12 findings from an ongoing evaluation by the Cambridge Centre for Housing and Planning Research, which is analysing and informing the development of the FirstStop service. The new initiative aims to provide older people, their families and carers with a one-stop shop for advice on issues like home improvements and care. Users can call on a freephone number, or visit a website, to obtain independent, impartial information and advice on housing, care options, their rights and financial support. FirstStop also provides face to face advice and assistance locally e.g. helping older people to move to a more suitable home.