The reports present the 2011/12 findings from an ongoing evaluation by the Cambridge Centre for Housing and Planning Research, which is analysing and informing the development of the FirstStop service. The new initiative aims to provide older people, their families and carers with a one-stop shop for advice on issues like home improvements and care. Users can call on a freephone number, or visit a website, to obtain independent, impartial information and advice on housing, care options, their rights and financial support. FirstStop also provides face to face advice and assistance locally e.g. helping older people to move to a more suitable home.
FirstStop Summary Report September 2012 v.4 FOR WEB.pdf — PDF document, 65 KB (66692 bytes)
FirstStop Evaluation Report 2011 to 2012 v.6 FOR WEB.pdf — PDF document, 510 KB (523048 bytes)
FirstStop Local Partner VFM Case Studies Report v.3 FOR WEB.pdf — PDF document, 233 KB (239264 bytes)
FirstStop Training Programme Evaluation Report v.5 FOR WEB.pdf — PDF document, 129 KB (132536 bytes)