The Cambridge Centre for Housing and Planning Research evaluated the FirstStop service information and advice service for older people for six years between 2009 and 2015.
FirstStop is an independent, free service offering advice and information to older people, their families and carers about housing and care options in later life. It is led by the charity Elderly Accommodation Counsel (EAC) in partnership with other national and local organisations and funded by the Department for Communities and Local Government (DCLG). FirstStop delivers information and advice through a national telephone helpline and website. FirstStop has also seed-funded a number of local information and advice services which aim to raise the profile of housing options for older people in their area and to provide a face to face case work service to older people.
The reports present the findings from an ongoing evaluation by the Cambridge Centre for Housing and Planning Research, which is analysing and informing the development of the FirstStop service. The new initiative aims to provide older people, their families and carers with a one-stop shop for advice on issues like home improvements and care. Users can call on a freephone number, or visit a website, to obtain independent, impartial information and advice on housing, care options, their rights and financial support. FirstStop also provides face to face advice and assistance locally e.g. helping older people to move to a more suitable home.
Evaluation of FirstStop: Phase 2 Reports -
Dr Gemma Burgess presented findings from the evaluation of the FirstStop information and advice service for older people at a series of conferences organised by Care & Repair. The conferences, ‘In our own hands: Improving information and advice for later life decision making’ were attended by policy makers, practitioners and other stakeholder and were an opportunity to share knowledge and to discuss emerging policy agendas. The evaluation presentation can be downloaded below. For more information please contact Dr Burgess at email@example.com.
Presentation of FirstStop evaluation research findings -
This research project is evaluating the FirstStop information and advice service for older people, their families and carers that is funded partly by Communities and Local Government (CLG) and the Big Lottery Fund (BLF).
FirstStop Evaluation Phase 1 Report -
FirstStop Advice is a service providing information and advice about care and housing options in later life for older people, their families and carers. The Cambridge Centre for Housing and Planning Research at the University of Cambridge is undertaking an independent evaluation of the FirstStop service. This short report discusses some of the emerging findings from the evaluation about older people moving home.
FirstStop evaluation ‘moving on’ -