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The CBL scheme operated by Sunderland Housing Group is of particular interest because customers can apply for ‘Excellent Customer Status’. A bid by a customer with this status will override a bid from a customer without. While only 20% of customers have ECS, they are more likely to make bids than those without, and are over three times more likely to make successful bids than customers without ECS. The project report is internal to Sunderland Housing Group.

CCHPR Contact

Funder

Sunderland Housing Group

Project Start Date

1st May 2004